We want every record to reach you in perfect condition. This policy explains when returns are accepted and how refunds are handled.
When returns are accepted
Returns are accepted only where you receive an incorrect item, the item is damaged in shipping, or there is a genuine manufacturing defect. An unboxing video within the designated time window is required as documentation. Returns based on personal preference are not accepted.
Return process
Contact support with your evidence. After verification, we arrange pickup. Items must be repackaged securely using the original packaging materials. A quality inspection is carried out before any refund is processed.
Refund timeline
Approved refunds are initiated within five to seven working days and credited to the original payment method. Bank processing times may vary beyond this window.
Deductions and exclusions
Shipping, payment gateway fees and pickup charges may be deducted from refunds, except in cases of damage, dead-on-arrival, or wrong product. Refunds may be denied where the customer refuses pickup handover, inadequate repackaging caused damage, or dissatisfaction stems from unmet personal expectations despite accurate product descriptions.
Contact
support@vinylsharp.com · Bengaluru, Karnataka